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U.S. Citizen Services


We apologize for the inconvenience, but until further notice the U.S. Consulate General cannot accept credit card payments for any American Citizens Service.  Payment must be made in U.S. Dollars or in Polish zloty.".


The U.S. Consulate in Krakow is pleased to announce that it will conduct Consular outreach in  WROCLAW on April 1st, 2014 at the AMERICAN CORNER (Dolnośląska Biblioteka Publiczna), Rynek 58, Wroclaw. 


U.S. citizens may schedule an appointment to apply for U.S. passport services such as first time applications, replacement passports, extra passport visa pages and Consular Report of Birth Abroad.  The Consul also provides notarial services (authenticating signatures on documents and certifying copies of original document).  Services will be available by appointments only from 12:00 p.m. to 2:00 p.m.. Please schedule your appointments before 15:00 on March 28th.  To schedule an appointment, please call us at the following phone number: (12) 424-51-29 or send an e-mail to: Please see the schedule below for times during which appointments will be available. 

Further details on required forms and documents for passport services can be found on the Consulate website:

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Returning Residents

Unfortunately, the U.S. Consulate in Krakow no longer accepts returning resident visa applications.  Applicants in Poland who wish to apply for returning resident (SB-1) visas must contact the Consular Section in Warsaw via email at or by phone at +48 22 504 2465 during business hours to schedule an appointment. Appointments are scheduled between 1:30 and 3:00 pm Monday thru Friday, except for American and Polish public holidays.

Applicants should contact the Consular Section well in advance of their intended travel (at least three months) to permit sufficient time for visa processing. 

Passport, notarial and other services  

The American Citizen Services section is open from 08:30 – 12:00 and from 13:00 – 15:30.  We are closed for lunch from 12:00 – 13:00 daily.  During these hours U.S. citizens can apply for passports, Consular Reports of Birth Abroad (CRBA), notarial services (authenticating signatures on documents and certifying copies of original document) and other emergency services.  Please call us at: (12) 424-5129 or send an e-mail to: for more information.  

When applying for services, we recommend that in order to expedite the process you complete and print all forms online prior to coming to the Consulate.  

Further details about which forms and documents are required for passport services can be found at:  

Passport application status

The status of your application should be available online 5-7 days after you apply.  You can check the status of your application online by clicking the link below.  From this site, you can also sign up to receive automatic updates by email on the status of your application once it has been accepted.

General Information  

The U.S. Consulate General in Krakow offers a range of services to citizens of the United States who are living or traveling in its consular district which includes the provinces of Dolnoslaskie, Opolskie, Slaskie, Swietokrzyskie, Malopolskie, and Podkarpackie; U.S. citizens residing or travelling in other parts of Poland, should contact the ACS Unit in the U.S. Embassy in Warsaw.  

The American Citizen Services section is open from 08:30 – 12:00 and from 13:00 – 15:30.  We are closed for lunch from 12:00 – 13:00 daily. 

Please visit the links to the left for specific information about the services you may require.  

Emergency Services for U.S. Citizens  

If you are an American citizen with an after-hours emergency, you may call the Krakow Duty Officer for assistance at +48-601-48-33-48. This number is only for EMERGENCY situations.  Unfortunately, the theft or loss of a passport does not qualify as an after-hours emergency. A replacement for a lost or stolen passport can be obtained during normal operating hours.  The Duty Officer cannot answer questions regarding visa applications. Please note that this after hours service is only for emergencies involving U.S. citizens. 

Federal Benefits Unit (FBU)  

The Federal Benefit Units in both Krakow and Warsaw provide assistance with the filing of applications for retirement, survivor and disability benefits with the Social Security Administration and the Veterans Administration.  They also provide a wide range of post-entitlement services.  Learn more about the Federal Benefits Unit.  

Federal Benefits Unit Hours of Operation  

The Krakow Federal Benefits Unit (Social Security, Veterans, Civil Service, Railroad Retirement Benefits) operates on an appointment only system.  To make an appointment please contact FBU Krakow directly by mail or by phone. Please do not use ACS appointment system. 


Krakow: Caution Recommended at Area Night Clubs

The U.S. Consulate General in Krakow encourages U.S. citizens to exercise caution at bars and clubs in Krakow. When visiting clubs, bars, and other public places you should be aware of your surroundings and try to avoid conflicts. Recently an extremely violent assault was reported at Club Hedonic on Szewska Street 9 in Krakow. As a result of this incident, the club has been designated as “off-limits” for U.S. Government personnel. We recommend exercising extreme caution in the vicinity of this night club. If you witness or become involved in a violent attack, extricate yourself from the situation as quickly as possible. Contact the nearest police officer immediately and notify the American Citizen Services section at the Consulate.   

Child Travelers 

Due to the increasing incidents of child abductions and abuse, US Customs and Border Protection (CBP) strongly recommends that if the child is accompanied by only one parent or a guardian, the adult should  have a note from the other parent or both parents.  For more information, please see:

After-Hours Emergencies

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    Emergency Contact for U.S. Citizens Outside Regular Business Hours.